African Crew Greetings
Last updated: January 20, 2026
1. Overview
African Crew Greetings respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, place an order, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Personal Information We Collect
We may collect the following types of personal information when you use our services:
* Name
* Email address
* Payment-related information (processed by third-party payment providers)
* Uploaded photos or images
* Custom text submitted for video creation
* Music selection details (including YouTube links and timestamps, if provided)
* Order and transaction details
* Device and basic usage data (via cookies and analytics tools)
We do not knowingly collect sensitive personal data.
3. How We Use Your Personal Information
We use your personal information strictly for the following purposes:
* To create and deliver your personalized video greeting
* To process and manage orders and payments
* To communicate with you regarding your order or support requests
* To deliver your video digitally via email or other selected delivery methods
* To improve our website, services, and user experience
* To prevent fraud and ensure platform security
* To market and promote our services (e.g., by displaying the final produced video on our website or social media channels, as agreed in our Terms of Service)
Your uploaded photos, text, and music selections are primarily used to produce your ordered video. However, the final video product containing these elements may be used for promotional purposes unless otherwise agreed.
4. Payment Processing
All payments are processed securely by trusted third-party payment providers, including but not limited to:
* Shopify Payments
* Stripe
* PayPal
African Crew Greetings does not store or have direct access to your full payment details.
We encourage you to review the privacy policies of these providers for further information.
5. Cookies & Analytics
We use cookies and similar technologies to:
* operate our website correctly
* analyze website traffic and performance
* improve user experience
* support marketing and advertising efforts
These tools may include analytics and advertising platforms such as Google Analytics, Meta (Facebook) Pixel, or TikTok Pixel.
The data collected through these tools is generally aggregated and anonymized and does not directly identify you.
You may disable cookies through your browser settings if you prefer.
6. Data Sharing & Disclosure
We do not sell your personal information.
We may share personal information or the final video content only when necessary to:
* payment processors
* hosting and e-commerce providers (such as Shopify)
* email and delivery service providers
* social media platforms (e.g., TikTok, Instagram, YouTube) for the purpose of publishing the final video for marketing
* comply with legal obligations or lawful requests
All third parties are required to handle your information responsibly and only for the purpose of providing their services.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
* fulfill your order
* provide customer support
* comply with legal and business obligations
Uploaded content (raw photos/text) may be deleted after order fulfillment unless retention is required for dispute resolution. However, the final produced video file may be retained indefinitely for marketing purposes as outlined in our Terms of Service.
9. Your Rights
You may request to:
* access the personal data we hold about you
* correct inaccurate information
* request deletion of your personal data, where legally permitted
* request the removal of your video from our marketing channels (Opt-out)
To make such a request, please contact us using the details below. If you wish for a video to be removed from our social media, please provide the link or order number in your request.
10. Third-Party Links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of those third parties.
11. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
📧 info@africancrewgreetings.com