Refund policy

African Crew Greetings

Last updated: May 22, 2026

1. Overview

African Crew Greetings provides custom-made digital video greetings created on demand based on customer instructions.
All products offered are personalized digital services, not physical goods.

By placing an order, you agree to this Return & Refund Policy in full.

2. All Sales Are Final

Due to the personalized nature of our products, all sales are final once production has started.

Each video is:

  • individually created

  • customized with customer-provided content

  • made specifically for one recipient

  • delivered digitally

For this reason, returns, cancellations, or exchanges are not accepted once the order enters production.

3. No Refunds for Personalized Digital Products

African Crew Greetings does not offer refunds for personalized digital products, including but not limited to situations where:

  • the customer changes their mind

  • the greeting is no longer needed

  • the recipient is unavailable or unresponsive

  • incorrect text, names, email addresses, photos, or song links were provided by the customer

  • the video does not meet personal taste, expectations, or subjective preferences

Once a personalized video has been created, it cannot be undone, reversed, or resold.

4. Production Begins Immediately After Purchase

By completing your purchase, you acknowledge and agree that:

  • production begins shortly after checkout

  • your order is custom-created based on your submitted information

  • refunds are not available once production has started

5. Limited Exceptions

Refunds or re-productions may be considered only if:

  • the video was not delivered at all

  • the delivered file is technically defective and cannot be played

  • the final video clearly does not contain the submitted message or name due to an error on our side

In such cases, African Crew Greetings may, at its sole discretion:

  • correct the issue

  • re-produce the video

  • or issue a partial or full refund

No refunds will be issued for artistic interpretation, performance style, dancing, or creative presentation.

6. Delivery & Customer Responsibility

Customers are solely responsible for providing:

  • a valid email address

  • accurate spelling of names and messages

  • appropriate photo uploads

  • correct YouTube links and timestamps (if applicable)

African Crew Greetings is not responsible for delays or delivery issues caused by incorrect or incomplete customer information.

7. Chargebacks & Payment Disputes

Initiating a chargeback for a personalized digital product that has already entered production or has been delivered violates this policy.

African Crew Greetings reserves the right to submit:

  • order details

  • customization data

  • production records

  • delivery confirmation

to payment processors in order to dispute unauthorized or fraudulent chargebacks.

8. Contact Information

If you believe your order qualifies for an exception under this policy, please contact us at:

📧 info@africancrewgreetings.com

9. Acceptance of Policy

By placing an order with African Crew Greetings, you confirm that you have read, understood, and agreed to this Return & Refund Policy.