AGB

African Crew Greetings

Last updated: May 22, 2026

1. Agreement to Terms

These Terms of Service (“Agreement”) constitute a legally binding agreement between African Crew Greetings (“we,” “us,” or “our”) and you (“you” or “Customer”).

By accessing our website, placing an order, or using our services, you agree to be bound by this Agreement. If you do not agree, you must not use our services.

2. Description of Service

African Crew Greetings provides custom-made digital video greetings created on demand by African dance crews based on customer-provided instructions.

Each order results in a personalized MP4 video created exclusively for the customer and delivered digitally.

3. Ordering Process

To place an order, you may be required to provide:

  • your name and email address

  • a personalized text message (for handwritten boards and shout-outs)

  • uploaded photo(s), if selected

  • a music choice (either selected by us or provided via YouTube link and timestamp)

  • optional add-ons (e.g., birthday song, priority completion, vertical format)

You are responsible for ensuring that all submitted information is accurate and complete.

4. Payment

All prices are listed on our website and are payable in full at checkout.

By submitting payment information, you authorize African Crew Greetings and its payment processors to charge the applicable fees using your selected payment method.

All payments are processed through third-party providers such as Shopify Payments, Stripe, or PayPal. We do not store full payment details.

5. Delivery

  • Standard delivery: typically within 1-2 days

  • Priority delivery: within 24 hours (if purchased)

Orders placed before 6:00 pm Manila time (UTC+8) go into the same day's production. Orders placed after that go into the next day's production.

Delivery times are estimates, not guarantees.

Videos are delivered digitally to the email address provided by the customer. Customers are responsible for checking spam or junk folders.

African Crew Greetings is not responsible for delays caused by incorrect email addresses or incomplete order information.

6. Content Standards and Right to Refuse

We film what you write, and we are happy to roast a friend or keep it sweet. We do not film content that is:

  • political or religious

  • racist, or offensive about anyone's origin, skin colour, religion, gender, or sexual orientation

  • threatening, harassing, or intended to humiliate a real person against their will

  • sexually explicit

  • unlawful or infringing on the rights of third parties

If your submitted text, photo, or music does not meet these standards, we may refuse the order or ask you to change it. In that case we contact you by email. Delivery times are paused until you reply with an acceptable version. Depending on how quickly you reply, your delivery may be delayed by one or more days. This does not entitle you to a refund, except where we are unable to produce any video from your revised content.

Our team reviews submitted content in English. For other languages we rely on automated translation and cannot guarantee a complete review. You are solely responsible for the content you submit. If content that violates these standards is filmed and delivered because it was not detected during review, African Crew Greetings is not liable for it and reserves the right to remove the video from any platform it controls.

If a song you provide cannot be used (for example, the link is unavailable, the audio quality is unusable, or the content is unsuitable), we may replace it with a fitting alternative or ask you for another choice, which may delay delivery.

7. Artistic Interpretation & Limitations

By placing an order, you acknowledge and agree that:

  • Performances are creative and may vary

  • Video length typically averages 40–60 seconds

  • Dancing style, energy, and presentation are subjective

  • Perfect pronunciation in all languages cannot be guaranteed

  • Minor variations do not constitute defects

No compensation or refunds will be provided for:

  • performers “dancing too little” or “too much”

  • personal dissatisfaction with style or performance

  • perceived short length of the video

  • pronunciation differences or accents

8. Music Selection Disclaimer

If you choose to provide your own music:

  • only YouTube links are accepted

  • a clear timestamp must be provided

African Crew Greetings does not guarantee the availability, audio quality, or suitability of third-party music links.

By submitting a music link, you confirm that you have the right to use that content and agree to hold African Crew Greetings harmless from any claims related to music usage.

9. Intellectual Property

Customer Content

You retain ownership of images and text you submit. By submitting content, you grant African Crew Greetings a non-exclusive, royalty-free license to use that content solely for the purpose of creating and delivering your video.

Video Content

All produced videos remain the intellectual property of African Crew Greetings.
You may share the video for personal or promotional use, but commercial reproduction, resale, or redistribution without written permission is prohibited.

10. No Refunds & Cancellations

All videos are personalized and created on demand.

Once production has started, orders cannot be canceled or refunded, except in cases of technical defects or errors caused by us, as outlined in our Return & Refund Policy.

11. Disclaimer of Warranties

Services are provided “as is” and “as available.”

To the maximum extent permitted by law, African Crew Greetings disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

African Crew Greetings shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

13. Privacy

We process personal data in accordance with our Privacy Policy, which forms part of this Agreement.

14. Governing Law & Dispute Resolution

This Agreement shall be governed by and interpreted under the laws of the United States, without regard to conflict-of-law principles.

Any disputes arising from this Agreement shall be resolved in English and through binding arbitration or competent courts, at our discretion.

15. Modifications

We may update these Terms of Service at any time.
Changes will be posted on our website, and continued use of the services constitutes acceptance of the updated terms.

16. Contact Information

For questions regarding these Terms of Service, please contact:

📧 info@africancrewgreetings.com